Assistant Director – Technology



  • Benchmarks, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
  • Oversees provision of end-user services, including help desk and technical support services.
  • Responsible for back-end website operations.
  • Work with other organizations and staff to define business and systems requirements for new technology implementations.
  • Provides training to staff on various technology solutions
  • Keeps current with the latest technologies and develop requests for proposals on new initiatives.
  • Develops business case justifications and cost/benefit analyses for IT spending and initiatives
  • Develops and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision
  • Negotiates and administer vendor, outsourcer and consultant contracts and service agreements.
  • Practice asset management for IT hardware, software and equipment
  • Establishes and maintain regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT activities
  • Diagnoses and resolves technical problems, prevents problem escalation and provides solution tracking
  • Maintains databases and libraries, including systems security functions, and designs and maintains systems documentation according to applicable policy and standards


  • Bachelor’s Degree in Programming, Computer Science or related Field or 6+ years’ management experience in an IT environment
  • At least 5 years’ experience with technical project and program management and delivery
  • Strong organizational skills, including program/project governance and increased levels of staff oversight.
  • Experience providing IT solutions in a nonprofit environment preferred
  • Comprehensive understanding of network architecture and client/server technology
  • Software development/Program abilities preferred
  • Ability to develop key business partnerships both internal and external, & build peer relationships.
  • A demonstrated strategic thinker, leader, visionary, influencer, consultant and change agent.
  • Ability to work effectively in areas of ambiguity and capable of creating solutions to complex problems.
  • Strong interdisciplinary, intercultural, influence, and networking skills
  • Experience with educational and/or ecommerce technologies
  • Excellent communication skills and an ability to influence, build consensus and negotiate both internally and externally
  • Experience with WordPress and various web technologies preferred


  • Based out of Headquarters Office in Normal, IL
  • Reports to Director – Technology
  • Monday through Friday with evenings and weekends as the position demands
  • Schedule includes occasional travel to Field offices and other venues


  • Salary commensurate with qualifications and experience
  • Excellent vacation, medical, dental, vision, and disability benefits; 401(k) and matching contributions