Director – Salesforce Administrator

The Director – Salesforce Administrator will lead the ongoing development of our
deployment. The successful candidate will have a record of success in improving processes and
adoption using the Salesforce platform. The administrator will work closely with functional
leaders, organizational units, and subject matter experts to identify develop and deploy new
business processes including: Fundraising, Marketing, Outreach and our core program business
processes. This role is part technical project manager, part administrator and part Salesforce
analyst. The Director – Salesforce Administrator will be responsible for the executing on the
day-to-day configuration, support, maintenance and improvement of Special Olympics Illinois’s CRM

Director Core Roles:
● Scope of Responsibility: Fully competent professional in particular field of specialization (5
– 8 years); Bachelor’s degree is required. Team Member possesses and applies a broad knowledge of
principles, practices and procedures of particular field of specialization to the completion of
difficult assignments. This category includes experts in a particular field who deliver a job that
is key to the organization. Team Members in these positions would typically contribute through
their people leadership and have full responsibility over all elements of a subgroup, function or
project within a department of the organization. They have appreciable latitude for un-reviewed
action or decision. Team Members may act in a liaison capacity with other departments and
organizations and they provide management oversight that is critical to the organization’s ability
to function.
● Conduct: Director-level Team Members must demonstrate the mission, vision and values of
Special Olympics Illinois through consistent adherence to Special Olympics Illinois’ Values &
Behaviors; by exercising a high level of cooperative, friendly and effective teamwork skills; by
resolving conflict directly, effectively and professionally; and by committing to support and be
helpful to other Team Members and departments within the organization.
● Performance: Satisfactory work performance requires consistently strong work product output,
including the successful execution and completion of all job duties and goals; autonomy, ownership,
competence and excellence of work product; innovation and process improvement; effective resource
management; professional development; and compliance with accepted organizational and legal rules,
regulations and policies.

Primary Duties and Responsibilities:

• Serve as primary system administrator for the environment with 85+ users
• Handle all basic administrative functions including user account maintenance, reports and
dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage data feeds and other integrations
• Coordinate the evaluation, scope and completion of new development requests.
• Work with team to establish suitable processes to support administrative, development, and
change management activities
• Assist in training of new users, and grow the skill set across the
• Effectively act as the liaison between our users, vendors and the application development
• Work independently with members of the user community to define and document development
• Keeps current with the latest technologies and develop requests for proposals on new
• Develops business case justifications and cost/benefit analyses for new process
• Develops and implement all policies and procedures for our Salesforce environment, including
those for architecture, security, standards, and service provision
• Negotiates and administer vendor, outsourcer and consultant contracts and service agreements.
• Establishes and maintain regular written and in-person communications with the organization’s
executives, department heads and end users regarding pertinent Salesforce activities and usage.
• Diagnoses and resolves technical problems, prevents problem escalation and provides solution
• Ability to critically evaluate information gathered from multiple sources, reconcile
conflicts, decompose high-level information into details, abstract up from low-level information to
a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on and all upstream and
downstream applications, systems and processes

Preferred Qualifications:

• Minimum two years of experience as a administrator
• Admin (ADM201 and ADM211) certified
• Sales Cloud, Service Cloud and Developer certifications preferred
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects,
formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Experience with nonprofit processes preferred
• Previous experience working in a SCRUM or agile environment preferred
• Comprehensive understanding of network architecture and client/server technology
• Ability to work effectively in areas of ambiguity and capable of creating solutions to complex
• Excellent communication skills.

Work Schedule:
● Based out of Headquarters Office in Normal, IL/Remote
● Reports to Senior Director – Technology
● Monday through Friday with evenings and weekends as position demands
● Schedule includes occasional travel to Field offices and other venues

Please send resume to