Director – Salesforce Administrator

The Director – Salesforce Administrator will lead the ongoing development of our salesforce.org
deployment. The successful candidate will have a record of success in improving processes and
adoption using the Salesforce platform. The administrator will work closely with functional
leaders, organizational units, and subject matter experts to identify develop and deploy new
business processes including: Fundraising, Marketing, Outreach and our core program business
processes. This role is part technical project manager, part administrator and part Salesforce
analyst. The Director – Salesforce Administrator will be responsible for the executing on the
day-to-day configuration, support, maintenance and improvement of Special Olympics Illinois’s CRM
platform.

Director Core Roles:
● Scope of Responsibility: Fully competent professional in particular field of specialization (5
– 8 years); Bachelor’s degree is required. Team Member possesses and applies a broad knowledge of
principles, practices and procedures of particular field of specialization to the completion of
difficult assignments. This category includes experts in a particular field who deliver a job that
is key to the organization. Team Members in these positions would typically contribute through
their people leadership and have full responsibility over all elements of a subgroup, function or
project within a department of the organization. They have appreciable latitude for un-reviewed
action or decision. Team Members may act in a liaison capacity with other departments and
organizations and they provide management oversight that is critical to the organization’s ability
to function.
● Conduct: Director-level Team Members must demonstrate the mission, vision and values of
Special Olympics Illinois through consistent adherence to Special Olympics Illinois’ Values &
Behaviors; by exercising a high level of cooperative, friendly and effective teamwork skills; by
resolving conflict directly, effectively and professionally; and by committing to support and be
helpful to other Team Members and departments within the organization.
● Performance: Satisfactory work performance requires consistently strong work product output,
including the successful execution and completion of all job duties and goals; autonomy, ownership,
competence and excellence of work product; innovation and process improvement; effective resource
management; professional development; and compliance with accepted organizational and legal rules,
regulations and policies.

Primary Duties and Responsibilities:

• Serve as primary system administrator for the Salesforce.org environment with 85+ users
• Handle all basic administrative functions including user account maintenance, reports and
dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.org data feeds and other integrations
• Coordinate the evaluation, scope and completion of new development requests.
• Work with team to establish suitable processes to support administrative, development, and
change management activities
• Assist in training of new users, and grow the Salesforce.org skill set across the
organization
• Effectively act as the liaison between our users, vendors and the application development
teams
• Work independently with members of the user community to define and document development
requirements.
• Keeps current with the latest technologies and develop requests for proposals on new
initiatives.
• Develops business case justifications and cost/benefit analyses for new process
implementation.
• Develops and implement all policies and procedures for our Salesforce environment, including
those for architecture, security, standards, and service provision
• Negotiates and administer vendor, outsourcer and consultant contracts and service agreements.
• Establishes and maintain regular written and in-person communications with the organization’s
executives, department heads and end users regarding pertinent Salesforce activities and usage.
• Diagnoses and resolves technical problems, prevents problem escalation and provides solution
tracking
• Ability to critically evaluate information gathered from multiple sources, reconcile
conflicts, decompose high-level information into details, abstract up from low-level information to
a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.org and all upstream and
downstream applications, systems and processes

Preferred Qualifications:

• Minimum two years of experience as a Salesforce.com administrator
• Salesforce.com Admin (ADM201 and ADM211) certified
• Sales Cloud, Service Cloud and Developer certifications preferred
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects,
formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Experience with nonprofit processes preferred
• Previous experience working in a SCRUM or agile environment preferred
• Comprehensive understanding of network architecture and client/server technology
• Ability to work effectively in areas of ambiguity and capable of creating solutions to complex
problems.
• Excellent communication skills.

Work Schedule:
● Based out of Headquarters Office in Normal, IL/Remote
● Reports to Senior Director – Technology
● Monday through Friday with evenings and weekends as position demands
● Schedule includes occasional travel to Field offices and other venues

Please send resume to euphoff@soill.org

Manager – Administrative Services

POSITION ANNOUNCEMENT

TITLE: Manager – Administrative Services

Position Overview:

The Manager – Administrative Services is primarily responsible for providing support to the
Director –Athlete and Family Initiatives, Central and Southern Region staff and State Championship
and Unified Champion Schools staff to help ensure that the proper procedures are in place to
assist Special Olympics Illinois in achieving the Big Three Key Objectives.

Primary Responsibilities

● Actively works with Directors to achieve strategic goals to ensure progress toward the Big
Three Key Objectives and to protect the financial integrity of the organization

● Assists with driving program initiatives such as Unified Champion Schools, Families, Athlete
Leadership, Young Athletes and Healthy Athletes.

● General support, including but not limited to: producing reports, grant tracking, updating
organizational policy and procedures, processing data entry requirements, Athlete Leader and Family
leadership trainings, updating social media, creating flyers, maintaining data base, website
postings and other duties as assigned.

● Assists in managing volunteers as well as part-time and/or temporary employees as needed.

● Supports State-level events through pre-event preparation, correspondence with families,
event planning and post event follow up including data collection and credential order fulfillment.

● May assist with day of duties at events, providing general event support as needed at State
tournament and athlete leader/family leader workshops

● Manages logistics such as food/beverage, audio-visual and invitations/collateral for
trainings and meetings.

● Promote events and relevant news and information on Families and Athlete Leadership Facebook
pages and newsletters

Qualifications/Skills and Knowledge Requirements:

● Bachelor’s degree strongly recommended

● Excellent, adaptive computer skills including proficiency with Microsoft Office products

● Ability to work independently without close oversight, but also a team player who productively
engages with others at varying levels of seniority within and outside Special Olympics Illinois

● High energy and passion for Special Olympics mission

● Meets all team deadlines and responsibilities, listens to others and values opinions, helps
team to meet goals, welcomes newcomers and promotes a team atmosphere

● Strong organizational and time management skills with exceptional attention to detail

● Customer focus

● Excellent communication skills, both written and oral as well as receptive (listening)
Essential Functions:

● Monday through Friday with frequent evenings and weekends as position demands

● Independent in-state travel required, including some overnight and weekend travel as an
essential function of position

● Physical mobility required: must be able to climb stairs, assist in set-up and breakdown at
events, stand or sit for long periods of time, and load and unload vehicles

● Medium work required, which involves lifting no more than 50 pounds at a time with frequent
lifting or carrying of objects weighing up to 25 pounds; includes sedentary and light work

● Close visual acuity required to perform activities such as: preparing and analyzing data and
figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving
small defects, small parts, and/or operation of machines; operating motor vehicles

● First Aid/CPR Training and Certification required; must be able and willing to effectively
administer First Aid/CPR on-site during events

● Valid driver’s license and proof of insurance required

● Based out of Normal office located at 605 East Willow Street, Normal, IL

● To apply, please send resume, cover letter and 3 references to Karen Milligan at
kmilligan@soill.org

Manager – Development Region G

POSITION ANNOUNCEMENT

TITLE: Manager – Development Region G

Position Overview:

The Manager – Region is primarily responsible for providing support to the Region staff to help
ensure that the Region has the proper procedures in place to assist Special Olympics Illinois in
achieving the Big Three Key Objectives. This manager position will have a development focus.

Primary Responsibilities

● Actively work with the Region Director to achieve Region-Specific, strategic goals to ensure
progress toward the Big Three Key Objectives and to protect the financial integrity of the
organization

● Manages all fundraising and resource development efforts in the Region, including but not
limited to sponsorships, special events and fundraisers, in-kind resource development, state-level
event and campaign support

● Actively work with Law Enforcement Torch Run (LETR) Team to support local LETR events and
fundraising efforts; serves as a local contact for LETR legs in Region

● Collaborate with community partners to create third party fundraisers and special athlete
opportunities

● Focus on continued growth capitalizing on using knowledge of technology and social media to
identify and employ new avenues to market the organization and its offering

● Recruit and manage volunteers and committee members, as well as part-time, full-time and/or
temporary employees as needed

● Provide support in case of staffing vacancies in assigned Region

Qualifications/Skills and Knowledge Requirements:

● Bachelor’s degree strongly recommended

● Excellent, adaptive computer skills including proficiency with Microsoft Office products

● Ability to work independently without close oversight, but also a team player who productively
engages with others at varying levels of seniority within and outside Special Olympics Illinois

● High energy and passion for Special Olympics mission

● Meets all team deadlines and responsibilities, listens to others and values opinions, helps
team to meet goals, welcomes newcomers and promotes a team atmosphere

● Strong organizational and time management skills with exceptional attention to detail

● Customer focus

● Excellent communication skills, both written and oral as well as receptive (listening)

Essential Functions:

● Monday through Friday with frequent evenings and weekends as position demands

● Independent in-state travel required, including some overnight and weekend travel as an
essential function of position

● Physical mobility required: must be able to climb stairs, assist in set-up and breakdown at
events, stand or sit for long periods of time, and load and unload vehicles

● Medium work required, which involves lifting no more than 50 pounds at a time with frequent
lifting or carrying of objects weighing up to 25 pounds; includes sedentary and light work

● Close visual acuity required to perform activities such as: preparing and analyzing data and
figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving
small defects, small parts, and/or operation of machines; operating motor vehicles

● First Aid/CPR Training and Certification required; must be able and willing to effectively
administer First Aid/CPR on-site during events

● Valid driver’s license and proof of insurance required

● Based out of State Headquarters Office (605 E Willow St. Normal IL)

● To apply for this position, please send resume and cover letter to Bailey Brenner at
bbrenner@soill.org

Assistant Director – Development Region G

POSITION ANNCOUNCEMENT

TITLE: Assistant Director – Development Region G

Position Overview:

The Assistant Director – Region is primarily responsible for providing support to the Region
Director to help ensure that the Region has the proper operational controls and reporting
procedures in place to assist Special Olympics Illinois in achieving the Big Three Key Objectives.
This Assistant Director will have a Development Focus.

Assistant Director Core Roles:

• Classification Criteria and Scope of Responsibility: Competent professional in particular
field of specialization (3 – 6 years); Bachelor’s degree is usually required. Team Member knows and
applies the fundamental concepts, practices and procedures of particular field of specialization.
Team Member is responsible for keeping all relevant operations running smoothly and has authority
to make improvements and changes as necessary. Team Member usually works with minimum supervision,
conferring with supervisor on unusual matters. Team Member may be assisted by Support or
Manager-level personnel. Assignments are broad in nature, usually requiring originality and
ingenuity. Position classification is expected to serve in a junior successor capacity to
departmental Director Role.

● Conduct: Assistant Director-level Team Members must demonstrate the mission, vision and values
of Special Olympics Illinois through consistent adherence to Special Olympics Illinois’ Values &
Behaviors; by exercising a high level of cooperative, friendly and effective teamwork skills; by
resolving conflict directly, effectively and professionally; and by committing to support and be
helpful to other Team Members and departments within the organization.

● Performance: Satisfactory work performance requires consistently strong work product output,
including the successful execution and completion of all job duties and goals; autonomy, ownership,
competence and excellence of work product; innovation and process improvement; effective resource
management; professional development; and compliance with accepted organizational and legal rules,
regulations and policies.

Primary Duties and Responsibilities:

● Position serves as primary and direct back-up to the Region Director; incumbent is expected to
occasionally and as requested carry Director-level responsibility, which includes but is not
limited to: Division-wide, Director-level support and leadership; Division as well as Region-wide
training and/or mentorship; and continuous cross-training beyond assigned Development Focus

● In consultation with the Senior Director – Program Services and Region Director, the Assistant
Director – Region drives achievement of Region-specific, strategic goals to ensure progress toward
the Big Three Key Objectives and to protect the financial integrity of the organization

● Assists with driving program initiatives such as Young Athletes, Unified Champion Schools,
Families, Athlete Leadership Programs, Healthy Athletes and Coaches Education

● Provides support in case of staffing vacancies in assigned Region

● Manages volunteers as well as part-time, full-time and/or temporary employees as needed

● Development Focus:

● Manages all fundraising and resource development efforts in the Region, including but not
limited to: special events and fundraisers, outreach efforts to underserved populations, volunteer
recruitment and management, financial recordkeeping, public relations and awareness, education,
committee development, sponsorships, in-kind resource development, state-level event and campaign
support as well as agency revenue share programs/initiatives

● Actively works with the Law Enforcement Torch Run (LETR) Team to support local LETR events and

fundraising efforts; serves as a local contact for LETR legs in Region

Qualifications/Skills and Knowledge Requirements:

● Bachelor’s degree preferred

● 3+ years’ professional experience within Special Olympics or closely related field

● Excellent, adaptive computer skills including proficiency with Microsoft Office products

● Ability to work independently without close oversight, but also a team player who productively
engages with others at varying levels of seniority within and outside Special Olympics Illinois

● High energy and passion for Special Olympics mission

● Meets all team deadlines and responsibilities, listens to others and values opinions, helps
team to meet goals, welcomes newcomers and promotes a team atmosphere

● Strong organizational and time management skills with exceptional attention to detail

● Customer focus

● Excellent communication skills, both written and oral as well as receptive (listening)

● Ability to influence and engage a wide range of donors and build long-term relationships

Essential Functions:

● Monday through Friday with frequent evenings and weekends as position demands

● Independent in-state travel required, including some overnight and weekend travel as an
essential function of position

● Physical mobility required: must be able to climb stairs, assist in setup and breakdown at
events, stand or sit for long periods of time, and load and unload vehicles

● Medium work required, which involves lifting no more than 50 pounds at a time with frequent
lifting or carrying of objects weighing up to 25 pounds; includes sedentary and light work

● Close visual acuity required to perform activities such as: preparing and analyzing data and
figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving
small defects, small parts, and/or operation of machines; operating motor vehicles

● First Aid/CPR Training and Certification required; must be able and willing to effectively
administer First Aid/CPR on-site during events

● Valid driver’s license and proof of insurance required

● Based out of Bloomington/Peoria area

● To apply for this position, please send resume, 3 current references and cover letter to
Bailey Brenner at bbrenner@soill.org. Position open until filled.

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